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You’ve Been Serviced With a Smile
Fun alternatives and dubious solutions to the modern customer service problem.
Have You Seen Foamy the Squirrel in Tech Support?
A humorous look at one squirrel’s conversation regarding a misbehaving laptop computer, and the conversation with a third-world country Technical Support representative whose assistance is somewhat useless and inept.
Think your job is long and boring? Try talking all day. Some basic truths about people as revealed over the phone.
The Customer is NOT Always Right
Very often in retail sales, the staff is told that the customer is always right. However, the salespeople who deal with customers day in and day out know that there are times when the customer is simply wrong.
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